Privacy Policy

Your privacy is critically important to us. At Coinhop we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, perform usage analytics to improve our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our services.

Below is our privacy policy which incorporates these goals. If you have questions about deleting or correcting your personal data, please contact our support team.

Website Visitors

Like most website operators, Coinhop collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Coinhop’s purpose in collecting non-personally identifying information is to better understand how Coinhop’s visitors use its products. From time to time, Coinhop may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its products.

Coinhop also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users. Coinhop only discloses logged-in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain users of Coinhop’s products choose to interact with Coinhop in ways that require Coinhop to gather personally-identifying information. The amount and type of information that Coinhop gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a Coinhop account to provide a name and email address. Those who engage in transactions with Coinhop are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Coinhop collects such information only insofar as is necessary or appropriate to fulfill the purpose of the user's interaction with Coinhop. Coinhop does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain activities.

Aggregated Statistics

Coinhop may collect statistics about the behavior of its users. For instance, Coinhop may monitor how long certain website interactions take in order to determine which product features would benefit from a more streamlined design. Coinhop may display this information publicly or provide it to others. However, Coinhop does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Coinhop discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Coinhop’s behalf or to provide services available in Coinhop’s products, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Coinhop’s websites, you consent to the transfer of such information to them. Coinhop will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Coinhop discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Coinhop believes in good faith that disclosure is reasonably necessary to protect the property or rights of Coinhop, third parties or the public at large. If you are a registered Coinhop user and have supplied your email address, Coinhop may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Coinhop and our products. We primarily use our various social media channels to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Coinhop takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Coinhop uses cookies to help Coinhop identify and track visitors, their usage of Coinhop website, and their website access preferences. Coinhop visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Coinhop’s websites, with the drawback that certain features of Coinhop’s websites may not function properly without the aid of cookies.

Third-Party Services

Coinhop ocassionally integrates third-party services into its product to improve the user experience. For instance, in order to enable autocomplete functionality for geographic addresses, Coinhop utilizes the Google Maps API(s) to fetch and display addresses that are similar to the address entered by the user. Consequently, address information is subject to Google's Privacy Policy.

Business Transfers

If Coinhop, or substantially all of its assets, were acquired, or in the unlikely event that Coinhop goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Coinhop may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Coinhop may change its Privacy Policy from time to time, and in Coinhop’s sole discretion. Coinhop encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.